Giorgia Federici (VAT number 02546481207) is liable for any lack of conformity that occurs within two years from the delivery of the goods. For the purposes of this contract it is assumed that the consumer goods comply with the contract if, where relevant, the following circumstances coexist: a) are suitable for the use for which goods of the same type are usually used; b) they conform to the description made by the seller and possess the qualities of the goods that the seller has presented to the consumer as a sample or model; c) present the usual quality and performance of a good of the same type, which the consumer can reasonably expect, taking into account the nature of the good and, where applicable, the public statements on the specific characteristics of the goods made in this regard by the seller, by the manufacturer or its agent or representative, in particular in advertising or on labeling; d) they are also suitable for the particular use desired by the consumer and which has been brought to the attention of the seller at the time of the conclusion of the contract and which the seller has also accepted for conclusive facts.

The consumer loses all rights if he does not report the lack of conformity to the seller within two months from the date on which the defect was discovered. The report is not necessary if the seller has recognized the existence of the defect or has concealed it. In any case, unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect of compliance. In the event of a lack of conformity, the consumer may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased good, a reduction in the purchase price or the termination of this contract, unless the request is not objectively impossible to satisfy or is for Giorgia Federici (VAT number 02546481207) excessively burdensome pursuant to art. 130, paragraph 4, of the Consumer Code.

The request must be made in writing, by registered letter with return receipt or by certified e-mail to Giorgia Federici(P.I. 02546481207), who will indicate her willingness to process the request, or the reasons that prevent her from doing so, within seven working days of receipt. In the same communication, where Giorgia Federici (VAT number 02546481207) has accepted the consumer's request, she will have to indicate the methods of shipment or return of the goods as well as the deadline for the return or replacement of the defective goods. If the repair and replacement are impossible or excessively expensive, or Giorgia Federici has not repaired or replaced the goods within the term referred to in the previous point or, finally, the replacement or repair previously carried out has caused significant inconvenience to the consumer. , the latter may request, at his choice, an appropriate reduction in the price or the termination of the contract. In this case, the consumer must send his request to Giorgia Federici, who will indicate his willingness to proceed with it, or the reasons that prevent him from doing so, within seven working days of receipt. In the same communication, where Giorgia Federici (VAT number 02546481207) has accepted the consumer's request, she must indicate the proposed price reduction or the methods for returning the defective goods. In such cases it will be the consumer's responsibility to indicate how to re-credit the sums previously paid to Giorgia Federici (VAT number 02546481207).

In any case, the Purchaser has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days, starting from the day of receipt of the purchased goods.

In the event that the professional has not met the information obligations on the existence, methods and times for returning or withdrawing the asset in case of exercising the right of withdrawal pursuant to art. 52 of the Consumer Code, the deadline for exercising the right of withdrawal is 90 (ninety) days and runs from the day of receipt of the goods by the consumer.

If the Buyer decides to exercise the right of withdrawal, he must notify the seller by registered letter with return receipt to the address: Giorgia Federici, Molinella (BO), Via Rubbini 2 - 40062. Or by e-mail to the e-mail info@bionaturashop.com, provided that such communications are confirmed by sending a registered letter with return receipt to Giorgia Federici, Molinella (BO), Via Rubbini 2 - 40062 within 48 (forty-eight ) following hours or by certified e-mail to the e-mail address info@bionaturashop.com.

For the purposes of exercising the right of withdrawal, the sending of the communication may validly be replaced by the return of the purchased good, provided that it is within the same terms. The date of delivery to the post office or forwarder will be valid between the parties.

The return of the goods must in any case take place at the latest within 30 (thirty) days from the date of receipt of the goods. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in a normal state of conservation.

The Purchaser cannot exercise this right of withdrawal for contracts for the purchase of audiovisual products or sealed computer software, which have been opened by the same, as well as goods made to measure or clearly personalized or which, by their nature, cannot be returned. o risk deteriorating or expiring rapidly, supplying newspapers, periodicals and magazines, as well as goods whose price is linked to fluctuations in financial market rates that the professional is unable to control and in any other case provided for by art. 55 of the cod. cons.

The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the Supplier.
The Supplier will refund the entire amount paid by the Buyer free of charge within 30 (thirty) days of receipt of the notice of withdrawal.

With the receipt of the communication with which the Buyer communicates the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations, except as provided
to the previous points of this article.

The right of withdrawal is exercised by sending, within the aforementioned deadline, a written communication to the address of Giorgia Federici (VAT number 02546481207) by registered letter with acknowledgment of receipt to the following address: Giorgia Federici, Molinella (BO), Via Rubbini 2 - 40062 or by certified e-mail to the e-mail address info@bionaturashop.com.

If the goods have been delivered, the customer is required to return them to Giorgia Federici within 15 (fifteen) working days from the date of delivery of the goods. The goods must be returned to Giorgia Federici complete with every part and any accessory or instruction manual and all that was originally delivered to the customer, as well as packed in its original packaging. The returned product must be accompanied by a copy of the electronic receipt of the order. The costs of returning the goods to Giorgia Federici are charged to the customer. If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, Giorgia Federici is required to reimburse the sums paid by the customer. In particular, Giorgia Federici will proceed free of charge to the transmission of the re-credit order relating to the cost of the goods shipped including shipping costs within 30 (thirty) days from the date on which she became aware of the customer's exercise of the right of withdrawal.

This operation will be carried out via PayPal refund where possible or by crediting the sum to the bank account indicated by the customer. Giorgia Federici has the right to reject any product returned with methods other than those specified above, as well as products for which the return costs have not been fully paid by the customer, or the methods and times indicated for communication have not been respected. exercising the right of withdrawal.